Customer Support

Finish

  • Can I get a particular faucet in a different finish from what is available at the store?

    Hope so! It all depends if it’s in our catalog or not. Many stores can order Peerless® faucets that are not stocked or displayed on their shelves. Ask the plumbing department manager or store manager for assistance with Peerless special orders. You also can preview a large assortment of Peerless models in many finishes in the Online Catalog. If we don’t offer the faucet you want in the finish you want, let us know. If enough people ask, we just might make it happen.

  • How should I care for my non-PVD finish faucet?

    Tenderly, that’s how. Although your faucet's non-PVD finish is extremely durable, it can be damaged by harsh abrasives. Use only nonabrasive cleaners. Harsh cleaners or abrasives can scratch some faucet finishes.

    After every use or cleaning, it is always best to wipe dry with a soft cloth to prevent water spotting and mineral build-up. We recommend that you clean and wax regularly. You may use an aerosol furniture polish or floor paste wax for this purpose.

    Manufacturers of cleaning agents always have the prerogative of changing their formulation without notice. As a result, Peerless does not endorse any specific cleaner. To remove hard water deposits and soap scum, use a 50/50 mix of vinegar or liquid Lysol® and water.

  • The finish on the drain plug for my metal pop-up assembly is tarnishing, what should I do?

    Hopefully, your Metal Pop-Up assembly was manufactured after 1997. If that’s the case, you just need a new drain flange and stopper. You would then attach the appropriate finish suffix to the part number. With no suffix, the part will be chrome. The flange unscrews from the rest of the pop up assembly.

    If your Metal Pop-Up assembly was manufactured before 1997, you may need to replace the entire pop-up assembly.  The chrome drain flange is still available, but the other finishes are not. If you have another finish you will have to replace the entire drain assembly.

  • What are the various finishes that are available for Peerless products?

    The finishes available vary from product to product. Not all products are available in all finishes. The section of our website that shows our full product catalog will allow you to select a product, see what finishes are available for that product, and actually view the product in each of those finishes. Other than chrome, each finish has a two-letter suffix in the faucet model number. A summary of finishes and their two-letter suffix is below:

    PVD Stainless -(SS)- A brushed finish with a stainless steel appearance. This is produced using Peerless’ PVD finishing process, making it an extremely durable finish that won’t corrode, tarnish or discolor.

    PVD Polished Brass -(PB)- A shiny, polished brass appearance. This is produced using Peerless’ PVD finishing process, making it an extremely durable finish that won’t corrode, tarnish or discolor.

    Chrome and PVD Polished Brass -(CB)- A product produced in a split finish with some components in Chrome and some in PVD Polished Brass. PVD Polished Brass is produced (as you might guess) using the PVD finishing process, making it an extremely durable finish that won’t corrode, tarnish or discolor.

    PVD Brushed Nickel – (BN) –a dull or matte nickel appearance finish. This is produced using the PVD finishing process, making it an extremely durable finish that won’t corrode, tarnish or discolor.

    Chrome - No suffix. Chrome models do not have a finish suffix.

    White -(WH)- White powder coated finish

  • What is a PVD finish?

    PVD is a snappy acronym for Physical Vapor Deposition. What’s Physical Vapor Deposition, you (theoretically) ask? Well, it’s a process that embeds molecules of finish deep into the surface of your faucet, If your faucet has a Polished Brass, Brushed Nickel or Stainless finish, you have a PVD finish. Some Peerless faucets have a split finish, which includes two finishes, usually chrome and one of the above PVD finishes.

  • What makes PVD finishes so great?

    Good looks that last. PVD finishes can freshen the look of your kitchen or bath, but (unlike traditional clear coatings) they’re designed to look new forever. They won’t corrode, tarnish or discolor. Peerless’ PVD finishes were tested against more than 100 common household cleaners. They’ll even withstand prolonged exposure to hard water or sea air.

  • Why do I have pin holes in my Peerless faucet spout?

    Hmmm. Sounds like your spout is a victim of "dezincification" (the removal of zinc from the brass, due to salt solutions, brackish water, mildly acidic solutions and poorly grounded plumbing systems). When the zinc is removed, the copper is re-deposited to the surface of the part. The re-deposited copper is a weak mass that is porous and fragile. And "porous" isn’t an adjective you want to hear describing a faucet.

    In summary: if your faucet spout has pin holes in it, you’re going to have to replace it. To determine the spout part number for your faucet model, contact your Peerless plumber, or just e-mail us.

  • Why is my Polished Brass tarnishing or peeling?

    Traditional Polished Brass finishes had a clear coating applied, which was designed to inhibit tarnish. Over time, ordinary wear and tear (or extraordinary abuse or caustic chemicals) can break or scratch that clear coat, causing the finish to tarnish or the coating to peel. Unfortunately, it's not possible to repair the clear coat. So unfortunately, you’ll need to replace any part of your faucet that’s tarnished or scratched.

  • Why is the finish deteriorating on my faucet's spout, handles and aerator?

    It could be because someone used chemicals while cleaning it, or used an abrasive scrubber. Or hey, maybe it’s just old. Finish can deteriorate for any number of reasons, and there’s really no way to repair that finish once it’s damaged. The good news is that you can replace many common faucet parts with deteriorated finishes. To determine the parts you need, contact your Peerless plumber. You can also e-mail us for assistance, or phone 1-800-438-6673.

  • Why is the paint/chrome peeling off my faucet?

    It could be damage caused by a caustic or harmful cleaner. Although your faucet's non-PVD finish is extremely durable, it can be harmed by harsh abrasives. For this reason, we suggest you use only nonabrasive cleaners.

    After every use or cleaning, we suggest you wipe your faucet dry with a soft cloth. This will prevent water spotting and mineral build-up. We recommend that you clean and wax your faucet regularly, using either aerosol furniture polish or floor paste wax.

    Because the manufacturers of cleaning agents sometimes change their products’ formulations without notice, Peerless doesn’t endorse any specific cleaners. To remove hard water deposits and soap scum from your faucet, use a 50/50 mix of vinegar (or liquid Lysol®) and water.