Customer Support

Replacement Parts

  • How can I get parts for a discontinued faucet model?

    Parts information for many discontinued models can be found through  the Technical Documents section of the site.  Here you can enter the model number in the search box to see if it is available.  If you do not have the model number, you can browse for your product type to see what faucet you have. The Browse for your Product option produces images of faucets that fit the description selected.  If you see a model that matches yours, click on it and you will have access to any documents available.  Parts diagrams can usually be found in the Installation Instructions document.

    Some older models are not available on our site.  We'll be glad to assist you in determining if parts are availble for your faucet. To determine if parts are still available for your faucet, phone 1-800-438-6673 or e-mail us.

  • How do I request parts under warranty?

    We try to be helpful people. So you can request replacement parts for your Peerless product in all kinds of ways.

    1. You can write us a letter. Tell us what the model number is, tell us where and when the faucet was purchased, and tell us who installed the faucet. Then mail your letter to: Peerless Faucet Company, Attn: Product Service, 55 E. 111th St., Indianapolis, IN 46280

    2. You can e-mail our Customer Service team at CustomerService@peerlessfaucet.com.

    3. You can click here to send a message directly to Customer Service.

    4. You can pick up the phone and call our Customer Service representatives at 1-800-438-6673. As soon as representative answers, he or she should be able to help you obtain the missing parts.

    5. Many Peerless distributors will provide parts for a new faucet. You should check with your distributor first to determine their policy.

  • How long will it take to receive repair parts from Peerless?

    On average, about seven to ten working days. If you need parts faster than that, please call 1-800-438-6673 and tell the customer service representative. We’ll do whatever’s necessary to ship you the parts faster.

  • I received the wrong replacement parts. How can I obtain the correct ones?

    If you received your parts from Peerless, phone us at 1-800-438-6673 or contact us by e-mail.

  • The finish on the drain plug for my metal pop-up assembly is tarnishing, what should I do?

    If your Metal Pop-Up assembly was manufactured after 1997, you’ll have to replace the drain flange and stopper. You would then attach the appropriate finish suffix to the part number. With no suffix the part will be chrome.  The flange unscrews from the rest of the pop up assembly.

    If your Metal Pop-Up assembly was manufactured before 1997, you may need to replace the entire pop-up assembly. The chrome drain flange is still available, but the other finishes are not. If you have another finish, you will need to replace the entire drain assembly.

  • What do I do if I discover that I am missing parts?

    We try to be helpful people. So if your Peerless product is missing parts, you can request replacements in all kinds of ways.

    1. You can write us a letter. Tell us what the model number is, tell us where and when the faucet was purchased, and tell us who installed the faucet. Then mail your letter to: Peerless Faucet Company, Attn: Product Service, 55 E. 111th St., Indianapolis, IN 46280

    2. You can e-mail our Customer Service team at CustomerService@peerlessfaucet.com.

    3. You can click here to send a message directly to Customer Service.

    4. You can pick up the phone and call our Customer Service representatives at 1-800-438-6673. As soon as representative answers, he or she should be able to help you obtain the missing parts.

    5. Many Peerless distributors will provide parts for a new faucet. You should check with your distributor first to determine their policy.

  • Where can I purchase repair parts?

    Oh, there are several ways to buy genuine Peerless Parts.

    1. Phone 1-800-438-6673.

    2. E-mail us for assistance.

    3. Contact a professionally licensed plumber.