Customer Support

Sprayer and Hose

  • My kitchen spray attachment is not working. What can I do?

    When your spray attachment isn’t working, the problem is usually caused by mineral deposits in the sprayer. Remove the sprayer and soak it in a solution composed of 50% vinegar and 50% water for several hours. Another common cause is a kinked hose under the sink. Check to be sure the hose doesn't kink when the sprayer is pulled out to be used.

    If the first two methods don’t get your kitchen spray attachment working, your problem may be caused by a blocked or damaged diverter assembly. But following these steps ought to solve that:

    To access the diverter on a single-handle faucet:

    1. Shut off the water supply under the sink.

    2. Cover the drain opening with a towel, so parts won’t fall into it.

    3. Remove the handle, cap, cam, packing and ball assembly.

    4. Gently rotate and lift off the spout.


    5. Remove the diverter assembly. Be sure to remove the entire diverter.


    6. Insert a flat head screwdriver or an Allen wrench into the body cavity to pop out the diverter. Check for debris on the diverter, as well as in the diverter cavity in the faucet body.

    7. If the diverter appears damaged, replace it with a Peerless® diverter.  If, however, the diverter doesn’t look damaged, clean it thoroughly by soaking it in a solution composed of 50% vinegar and 50% water for two hours. Once soaking is completed, reinstall the diverter.

    To access the diverter on a two-handle faucet:

    1. Shut off the water supply under the sink.

    2. Cover the drain opening with a towel so parts won’t fall into it.

    3. Unscrew and remove the spout nut. If necessary, use a crescent wrench to loosen the nut.


    4. Unscrew the diverter from the top of the body using a coin (if the diverter is plastic) or a screwdriver (if the diverter is metal). Be sure to remove the entire diverter.


    5. Clean the diverter thoroughly by soaking it in a solution composed of 50% vinegar and 50% water for two hours. Flush any debris from the opening.

    6. Replace the diverter and spout nut.


      Check to see if the diverter functions properly. If not, replace it with a Peerless diverter.  Be sure that the old diverter gasket is removed from the diverter cavity. The new diverter may not operate correctly if the old gasket is not removed.

    Be careful not to over-tighten the diverter.

    NOTE: Old style metal and current-style plastic diverters are interchangeable.

  • The flexible hose for my pull-out faucet does not extend as far as it used to. What’s wrong?

    A lot of people store cleaners and other items underneath the sink. If you’re one of those people, check below the sink to see if the hose is getting caught on something under there.

  • The spray doesn’t come out of my pull-out wand as strong as it used to. Why is this happening, and what can I do to fix it?

    Sounds like there might be some debris caught between the wand and the hose. Here’s how to check for debris:

    1. Shut off the water supply under the sink.

    2. Unscrew the wand from the hose, but do not disassemble the wand.


    3. Tap the screen in the wand to remove debris.

    4. Screw the wand back on the hose.

    The face of the pull-out wand also incorporates Touch-Clean® nozzles. To ensure proper spraying, wipe the face of the wand to loosen and break away residue and mineral deposits from the nozzles.


  • What do I do if my pull-out kitchen spray assembly is cracked?

    Sorry to be the bearer of bad news, but you’ll need to replace that. To determine the part number for your faucet model, contact your Peerless plumber, phone 1-800-438-6673 or e-mail us.

  • Why does my faucet jump when I use the sprayer?

    We can probably rule out nervousness. It’s possible there may be some debris in the faucet or water supply lines.  It’s also possible that the diverter assembly is malfunctioning.

    First of all, let’s test the debris hypothesis:

    1. Turn off the water supplies.

    2. Disassemble and remove all internal faucet components.

    3. Place and hold an upside-down bucket over the faucet to deflect water into the sink.

    4. Carefully turn the water supply on, and let the water run for one minute.

    5. Turn the water supply back off.

    6. Reassemble the faucet.

    7. Turn the water supply back on.

    Hopefully that took care of the problem. If this problem recurs often, we recommend replacing your aerator.

    If debris wasn’t the problem, we can probably blame the diverter assembly.

    To access the diverter on a single-handle faucet:

    1. Shut off the water supply under the sink.

    2. Cover the drain opening with a towel, so parts won't fall into it.

    3. Remove the handle, cap, cam, packing and ball assembly.

    4. Gently rotate and lift off the spout.


    5. Remove the diverter assembly. Be sure to remove the entire diverter.


    6. Insert a flat head screwdriver or an Allen wrench into the body cavity to pop out the diverter. Check for debris on the diverter, as well as in the diverter cavity in the faucet body.

    7. If the diverter appears damaged, replace it with a Peerless® diverter.  If, however, the diverter doesn’t look damaged, clean it thoroughly by soaking it in a solution composed of 50% vinegar and 50% water for two hours. Once soaking is completed, reinstall the diverter.

    To access the diverter on a two-handle faucet:

    1. Shut off the water supply under the sink.

    2. Cover the drain opening with a towel so parts won’t fall into it.

    3. Unscrew and remove the spout nut. If necessary, use a crescent wrench to loosen the nut.


    4. Unscrew the diverter from the top of the body using a coin (if the diverter is plastic) or a screwdriver (if the diverter is metal). Be sure to remove the entire diverter.


    5. Clean the diverter thoroughly by soaking it in a solution composed of 50% vinegar and 50% water for two hours. Flush any debris from the opening.

    6. Replace the diverter and spout nut.


      Check to see if the diverter functions properly. If not, replace it with a Peerless diverter.  Be sure that the old diverter gasket is removed from the diverter cavity. The new diverter may not operate correctly if the old gasket is not removed.

    Be careful not to over-tighten the diverter.

    NOTE: Old style metal and current-style plastic diverters are interchangeable.