Customer Support

Warranty

  • Does the Peerless Faucet Lifetime Limited Warranty cover faucet seats and springs?

    Our warranty only covers seats and springs if they have worn prematurely. In an average household with good water quality, these faucet components should last at least five years.

  • Does the Peerless Faucet Lifetime Limited Warranty cover my plumber's labor charges to install the replacement part or replace my faucet?

    Sorry, no. The Peerless Faucet Lifetime Limited Warranty covers only replacement faucets or faucet parts. Labor charges are not included.

  • My faucet is old. Is it covered by The Peerless Faucet Lifetime Limited Warranty?

    Peerless faucets had a 5-year warranty from 1971 to 1982; a 10-year warranty from 1982 to 1986; a 15-year warranty from 1986 to 1988; and a limited lifetime warranty from 1988 to the present.

  • What does Peerless mean when it says it offers a Lifetime Limited Warranty?

    You’re probably wondering about the "limited" part of that warranty, aren’t you?

    Our Lifetime Limited Warranty applies to Peerless faucets manufactured after January 1, 1995. And it’s one of the most extensive in the industry (provided you are the original purchaser). It covers manufacturer defects in faucet function as well as faucet finish. But here’s the "limited" part: labor charges and/or damage incurred during installation, repair or replacement are excluded. Also excluded are repair parts resulting from normal wear and tear.

    Also, our warranty applies to faucets for home use only. It excludes industrial, commercial and business use. Faucets used for these purposes are covered by a five-year limited warranty from date of purchase, with all other terms of the standard warranty applying.

  • With a Lifetime Limited Warranty, do I receive a new faucet with my warranty claim?

    Yes, but only if your faucet can’t be repaired with replacement parts. Our warranty covers replacement of any defective parts, whether function or finish is the issue. And if your faucet can be repaired with parts, those parts will be sent to you at no charge. If your faucet cannot be repaired with replacement parts, and if your faucet is still under warranty, then Peerless will replace your old faucet with a new one.